Customer service specialist with fluent English

Opis ogłoszenia Customer service specialist with fluent English

Our company is looking for a customer support agent to join our team – someone who can make our customers’ experience even better! Can you perform under pressure? Do you have a genuine passion and experience of dealing with customers? If you’re sat there thinking “yes, I do” – and you want to work in friendly environment for a competitive salary – then we’d love to hear from you!

Job description:
The customer support agent will be responsible for direct contact with the clients and providing them with the assistance in solving eventual problems. The employee will be also responsible for answering customers' questions regarding products and services offered by the company.

Dealing with our existing customer base only, this position does not involve making telemarketing or sales calls.

Responsibilities and tasks:
 Answering customers' questions in Polish and English via email, live chat and phone
 Keeping high standards of customer service and constant improving the knowledge about offered products
and promotions
 Overall office administration responsibilities (eventually)
 Contacting technical support department to solve customers' technical problems
 Liaising with third parties such as product vendors or software providers

Requirements:
 Fluent in English in speaking and writing
 CV in English
 Familiar with MS Office
 Good job organizing skills
 High personal culture standards
 Peaceful and friendly in direct contacts with customers
 Experience in customer service will be additional advantage
 German, Czech, Swedish or Portuguese language skills will be additional advantage

We offer:
 Attractive base salary of zł 2000 net
 Very attractive bonuses for good performance
 Possibilities to grow career

To apply, simply submit a cover letter and a copy of your CV in English.

Please include the following statement in your application: "I hereby authorize you to process my personal data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)."

Do you have any questions? call +48 32 630 40 07